Quotes About Customer Relationship Management

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  • Quotes About Customer Relationship Management

 

  • “Your most unhappy customers are your greatest source of learning.” -Bill Gates, Microsoft

 

  • “The customer is always right.”

 

  • “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs, Apple.

 

  • “Assume that the customer is right until it is plain beyond all question he is not.”

 

  • “It is not the employer who pays the wages. Employers only handle the money… It is the customer who pays the wages.”- Henry Ford, Ford Motor Company.

 

  • “Give the lady what she wants.”

 

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better.”- Jeff Bezos, Amazon.com

 

  • “When a customer enters my store, forget me. He is king.”

 

  • “The best way to find yourself is to lose yourself in the service of others.” – Mahatma Gandhi.

 

  • You NEED To Hang In Your Office.

 

  • “People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.”

 

  • “ The goal as a company is to have customer service that is not just the best but LEGENDARY.” Sam Walton, Founder of Wal-Mart

 

  • “Goodwill is the one and only asset that competition cannot undersell or destroy.”

 

  • “ It is not the employer who pays the wages. Employers only handle the money… It is the customer who pays the wages.” Henry Ford

 

  • “Get the confidence of the public and you will have no difficulty in getting their patronage.”

 

  • “ Kind words can be short and easy to speak, but their echoes are truly endless.” Mother Teresa

 

  • “Courtesy is the one coin you can never have too much of or be stingy with.”

 

  • “ If you work just for money, you’ll NEVER make it, but if you love what you’re doing and you always put the customer first, success will be yours.”

 

  • “Courtesies cannot be borrowed like snow shovels; you must have some of your own.”

 

  • “ We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.

 

  • “Treat [the customer] as guests when they come and when they go, whether or not they buy.”

 

  • “ Your most unhappy customers are your greatest source of learning.” Bill Gates, Founder of Microsoft

 

  • “Your most unhappy customers are your greatest source of learning”

 

  • “A man without a smiling face must not open a shop.”

 

  • “I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.”

 

  • “Do what theydo so well that you will want to see it again and bring their friends.”

 

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”

 

  • “ Be everywhere, do everything, and never fail to astonish the customer.”

 

  • “We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing.”

 

  • “ We are what we repeatedly do. Excellence then, is not a single act, but a habit.”

 

  • “ Our mission statement about treating people with respect anddignity is not just words but a creed we live by every day. You can’t expect your employees to exceedthe expectations of your customers if you don’t exceed the employees’ expectations of management.”

 

  • “Customer Service is everything and anything that touches a customer – directly or indirectly. Customer service means servicing customers, and it’s so much more than just solving problems or addressing complaints. Customer service is part of a holistic customer experience that is capable of providing a critical competitive advantage in today’s increasingly cluttered and commoditized marketplace.”

 

  • “ If you don’t genuinely like your customers, chances are they won’t buy.”

 

  • “ The best way to find yourself is to lose yourself in the service of others.”

 

  • “We have a mantra: don’t be evil, which is to do the best things we know how for our users, for our customers, for everyone.” The original “Don’t Be Evil” was suggested by either Google employee Paul Buchheit or Amit Patel. This company slogan has since been retired and replaced by “Do the right thing.”

 

  • “ Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”

 

  • “ Here is a simple but powerful rule: Always give people more than what they expect to get.”

Also see:

Quotes about CRM

  • “The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company’s products and brand in real time. Companies need to join the conversation.”

 

  • “If you’re not serving the customer, your job is to be serving someone who is.

 

  • “Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.”

 

  • “ To understand the man, you must first walk a mile in his moccasin.”

 

  • “There is only one boss-the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

 

  • “ The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.”

 

  • “ Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.”

 

  • “When a customer complains, he is doing you a special favor; he is giving you another chance to serve him to his satisfaction. You will appreciate the importance of this opportunity when you consider that the customer’s alternative option was to desert you for a competitor.”

 

  • “ Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong.”

 

  • “True loyalty doesn’t come because of an app. It doesn’t come because you have a punch card where after ten punches you get a free sandwich. It is about the relationship. Take away those “perks” and would the customer still be loyal?”

 

  • “ One customer well taken care of could be more valuable than $10,000 worth of advertising.”

 

  • “ Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!”

 

  • “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”

 

  • “ Spend a lot of time talking to customers face to face.You’d be amazed how many companies DON’T listen to their customers.”

 

  • “Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.”

 

  • “ The customer experience is the next competitive battleground.”

 

  • “Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”

 

  • “Consumers are statistics. Customers are people.”

 

  • “ Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.”