Customer Service Quotes

1. Quality, is job one. – Ford Company

2. Make a customer, not a sale. – Katherine Barchetti

3. Good service is good business. – Siebel Ad

4. Don’t find fault. Find a remedy. – Henry Ford

5. He profits most who serves best. – Arthur F. Sheldon

6. Well done is better than well said. – Benjamin Franklin

7. Customer service is the new marketing. – Derek Sivers

8. Always do more than is required of you. – George Patton

9. Politeness goes far, yet costs nothing. – Samuel Smiles

10. Nothing is so contagious as enthusiasm. – Samuel Taylor Coleridge

11. Make the customer the hero of your story. – Ann Handley

12. I won’t complain. I just won’t come back. – Anonymous

13. The customer’s perception is your reality. – Kate Zabriskie

14. Every great business is built on friendship. – JC Penney

15. Good leaders must first become good servants. – Robert Greenleaf

16. There are no traffic jams along the extra mile. – Roger Staubach

17. Seek first to understand. Then to be understood. – Stephen Covey

18. Customers are an investment. Maximize your return. – Anonymous

19. Never underestimate the power of the irate customer. – Joel Ross

20. When the customer comes first, the customer will last. – Robert Half

21. Let me pass, I have to follow them, I am their leader. – Alexandra Ledru-Rollin

22. Customer service isn’t a department, it’s a philosophy! – Shep Hyken

23. To keep a customer demands as much skill as to win one. – American Proverb

24. Focusing on the customer makes a company more resilient. – Jeff Bezos

25. You never get a second chance to make a first impression. – Will Rogers

26. If we don’t take care of our customers, someone else will. – Anonymous

27. Customer service is not a department, it’s everyone’s job. – Anonymous

28. It’s easier to love a brand when the brand loves you back. – Seth Godin

29. People expect good service but few are willing to give it. – Robert Gately

30. Good customer service costs less than bad customer service. – Sally Gronow

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31. Go beyond merely communicating to ‘connecting’ with people. – Jerry Bruckner

32. Customer complaints are the schoolbooks from which we learn. – Anonymous

33. Maybe ‘Customer Service’ should be more than one department. – SAP Ad

34. The quality of our work depends on the quality of our people. – Anonymous

35. A customer service apology is stronger with a personal touch. – Shep Hyken

36. The only purpose of ‘customer service’ is to change feelings. – Seth Godin

37. Unless you have 100% customer satisfaction, you must improve. – Horst Schulz

38. The customer experience is the next competitive battleground. – Jerry Gregoire

39. Customers who don’t get support become someone else’s customers. – Brigade Ad

40. Your most unhappy customers are your greatest source of learning. – Bill Gates

41. Our attitude towards others determines their attitude towards us. – Earl Nightingale

42. Customer satisfaction is worthless. Customer loyalty is priceless. – Jeffrey Gitomer

43. Without great employees you can never have great customer service. – Richard F. Gerson

44. Your customers expect your entire operation to revolve around them. – SAP Ad

45. Repeat business or behavior can be bribed. Loyalty has to be earned. – Janet Robinson

46. Treat every customer as if they sign your paycheck … because they do. – Anonymous

47. Washrooms will always tell if your company cares about its customers. – Anonymous

48. The most important thing in communication is hearing what isn’t said. – Peter Drucker

49. Be everywhere, do everything, and never fail to astonish the customer. – Macy’s Motto

50. If you don’t genuinely like your customers, chances are they won’t buy. – Tom Watson

51. If Franz Kafka were alive today he’d be writing about customer service. – Jonathan Alter

52. Customer service is awareness of needs, problems, fears and aspirations. – Anonymous

53. The purpose of a business is to create a customer who creates customers. – Shiv Singh

54. In business you get what you want by giving other people what they want. – Alice MacDougall

55. Common sense if of paramount importance in business and customer service. – Anonymous

56. Don’t find customers for your products, find products for your customers. – Seth Godin

57. One of the greatest gifts you can give to anyone is the gift of attention. – Jim Rohn

58. For individuals, character is destiny. For organizations, culture is destiny. – Tony Hsieh

59. If you’re not serving the customer, your job is to be serving someone who is. – Jan Carlzon

60. Kind words can be short and easy to speak, but their echos are truly endless. – Mother Teresa

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61. You are serving a customer, not a life sentence. Learn how to enjoy your work. – Laurie McIntosh

62. The longer you wait, the harder it is to produce outstanding customer service. – William H. Davidow

63. When you serve the customer better, there’s always a return on your investment. – Kara Parlin

64. Your customer doesn’t care how much you know until they know how much you care. – Damon Richards

65. We make our money out of our friends. Our enemies will not do business with us. – Elbert Hubbard

66. You cannot always control circumstances, but you can control your own thoughts. – Charles Popplestown

67. The reputation of a thousand years may be undermined by the conduct of one hour. – Japanese Proverb

68. Revolve your world around the customer and more customers will revolve around you. – Heather Williams

69. Customer service is training people how to serve clients in an outstanding fashion. – Anonymous

70. Customers may forget what you said but they’ll never forget how you made them feel. – Unknown

71. Do what you do so well that they will want to see it again and bring their friends. – Walt Disney

72. Here is a powerful yet simple rule. Always give people more than they expect to get. – Nelson Boswell

73. People perform best and deliver the best customer service when they like what they do. – Anonymous

74. Although your customers won’t love you if you give bad service, your competitors will. – Kate Zabriskie

75. When you start viewing your customers as interruptions, you’re going to have problems. – Kate Zabriskie

76. Your best customers leave quite an impression. Do the same, and they won’t leave at all. – SAP Ad

77. Here is a simple but powerful rule: always give people more than what they expect to get. – Nelson Boswell

78. What gets measured, gets done. And what gets recognized gets done again, and even better. – Robert Crawford

79. The goal as a company is to have customer service that is not just the best but legendary. – Sam Walton

80. Coming together is a beginning. Keeping together is progress. Working together is success. – Henry Ford

81. Forget about the sales you hope to make and concentrate on the service you want to render. – Harry Bullis

82. Historically, our number-one growth driver has been from repeat customers and word of mouth. – Tony Hsieh

83. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. – Donald Porter

84. Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. – Donald Porter

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85. There’s a place in the world for any business that takes care of its customers after the sale. – Harvey MacKay

86. Being on par in terms of price and quality only gets you into the game. Service wins the game. – Tony Allesandra

87. Every company’s greatest assets are its customers, because without customers there is no company. – Michael LeBoeuf

88. Know what your customers want most and what your company does best. Focus on where those two meet. – Kevin Stirtz

89. I like to listen. I have learned a great deal from listening carefully. Most people never listen. – Ernest Hemingway

90. Choose your customers. Fire the ones that hurt your ability to deliver the right story to the others. – Seth Godin

91. To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it. – Anonymous

92. No amount of advertising can repair the damage done by failing to properly address a customer’s concern. – Albert Schindler

93. I don’t think companies will ever be really done with being as focused on their customers as they could be. – Adam Klaber

94. Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. – Peter Drucker

95. The best advertising you can have is a loyal customer spreading the word about how incredible your business is. – Shep Hyken

96. Make your product easier to buy than your competition, or you will find your customers buying from them, not you. – Mark Cuban

97. In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. – Doug Warner

98. People will forget what you said. They will forget what you did. But they will never forget how you made them feel. – Maya Angelou

99. Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price. – Lauren Freedman

100. Nordstrom’s Rules for Employees: Rule # 1: Use your good judgment in all situations. There are no additional rules. – Nordstrom Employee Rules